Coyster, we appreciate your expertise in deciding who is a scam and who is not, but let’s put some facts on the table.

N.Exchange has been operating for over 10 years. We’re not some fly-by-night project that disappears with funds - we’re still here, still processing hundreds of thousands of orders every year, and still working with regulated, public companies who trust us with their business.

Yes, there are cases where orders get delayed. And in every single one of those cases there’s a reason: exposure to OFAC, darknet, theft, or other red-flag activity that we thoroughly check with our partners from Chainalysis and Elliptic. In majority of cases we do pre-screen and we decline the creation of the order itself, but some of the orders fall through the cracks anyways. When that happens, we’re legally obliged to request KYC and in some cases escalate to authorities to verify if funds are tied to investigations. That’s not “selective scamming” - that’s called compliance.

The crypto industry has matured. AML/KYC procedures are everywhere, and if a user is trying to cut corners, hide their identity, or use fraudulent documents, it will show up. The majority of our customers have no issues and are processed within minutes. The minority of problematic cases make noise, but that doesn’t define us.

So, while your narrative might get clicks, the reality is simpler: we’re not going anywhere, we don’t play games with client funds, and our record speaks for itself.

We are sorry that it took more time than initially planned in this month, we had to do one more approval prior to the release.

We review every case internally. In some situations the matter is also handled by law enforcement or other authorities. When that happens, timelines are outside our control and we are legally limited in what we can share publicly or privately with the client. In rare cases, additional circumstances may prevent us from continuing direct communication, but this does not mean the case is being ignored.


We understand the request for public updates. In cases that involve external authorities we cannot disclose details or provide play-by-play updates on a forum. That restriction exists to protect the integrity of the process and all parties involved.
We will continue any permitted communication through the verified support channel for the order and will post a general update here if and when we are legally allowed to do so.

Sadly, you are mistaken. The reason we cannot speak about specific cases on public forums is not because we lack information, but because of the following:

1. Some cases are under active law enforcement or legal investigation.
2. Certain wallet addresses may have direct or indirect exposure to illicit activities, including darknet markets.
3. In some situations, clients provide incomplete or faulty documentation that requires clarification.
4. We also must comply with strict AML and compliance rules, which often means communication must be handled privately to protect both the client and the investigation.

We understand that from the outside it may appear as if nothing is happening, but these restrictions exist for security and legal reasons, not because we are ignoring cases.

Thank you for raising this to our attention. We will review the situation and provide a resolution within a reasonable time.

Each case can differ in complexity, and sometimes additional circumstances outside the standard process make it more difficult to resolve quickly. We appreciate your patience and the effort you have taken to complete the due diligence requirements.

Please rest assured that this case will be addressed.

Thank you for raising this to our attention here also.

I have checked internally with our team the situation, and this will be resolved in short period of time. Please let us know if the situation is resolved in next couple of days.

Generally speaking, in the process of checking a specific transaction delays can be because of different reasons. If you don't pass the check of KYC, and you provide multiple documents for KYC, this will for sure increase the due diligence time.

Yes, we are going to be more active here, and once again we strongly advise anyone with an issue to contact us directly at support@n.exchange

Speaking more broadly and not about any particular case, one of the real challenges in our industry is that not every customer is acting in good faith. In some situations, funds can be linked to sanctioned entities, illicit activity, or attempts to conceal true ownership. When that happens, AML procedures can be lengthy and complex, sometimes involving law enforcement, and we are obligated to follow those processes even if it affects how we are perceived.

We recognize that this may cause frustration, and we accept that stronger compliance sometimes comes at the cost of reputation. But our priority will always remain adhering to the rules and regulations that govern financial transactions.

For some time, our communication on public forums was limited, and we acknowledge that this may have contributed to misunderstandings about our platform.

This is exactly why we are making the effort to be more present here now so that we can clarify our position and provide accurate information. While we cannot resolve or discuss specific cases in public for security and legal reasons, we do want to make sure that people know they can always reach us.

We take feedback seriously, and improving communication is part of our commitment to transparency.

Thank you for this, will make sure to use it in the future so that there is no confusion.


To be clear, we would also like to see every case resolved more quickly. However, in certain situations that is not possible.

In some situations, cases may require additional time due to external reviews. For example, when transactions involve jurisdictions under international scrutiny or when law enforcement agencies request extended checks, we are legally obliged to wait for their clearance before proceeding.

Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).

Sometimes AML processes require more time, as the complexity of individual cases can vary. Same applies for the resolution time of cases.

I do appreciate the community’s passion, but let’s be clear: we will not discuss any individual case on public forums, nor will we share sensitive information here. Those conversations are handled directly through our support channels.

For anyone with a genuine concern, please contact us at: support@n.exchange with your order or ticket number. That’s the only way to get accurate updates.

Just to clarify, my earlier message was not about the original 2023 case (which was resolved successfully), but about the recent reply in this thread. I do, however, appreciate your passion.

That said, as always, we will not discuss individual cases on public platforms or share sensitive data.

We understand the frustration around these discussions. However, we cannot share details of individual cases in a public forum.

If you have a direct issue with our services, we encourage you to contact us through our official support channels. Our procedures are publicly available on our website. Sharing details about customers, cases, or sensitive data will never be an option here.

We recognize that in the past we have not been active in public forums but that is changing, and we are committed to being more responsive moving forward.

Hello!

Thank you for your message. We can confirm that your case is already with our support team and is currently under review. Please continue communication through support@n.exchange, as we are unable to discuss specific cases on public forums for security reasons. You will be updated directly by our team as soon as the necessary procedures are completed.

Thank you for your patience.

Hello everyone!

We're aware of this discussion from last year. Each case is reviewed individually under our Terms and Conditions, and outcomes depend on successful completion of required procedures.

We cannot go into specifics of past disputes here, but any customer with an open case should always reach us at support@n.exchange. Our team is available to assist directly and securely.

Thank you for your understanding.

Hi!

We understand how frustrating waiting can be. Your case is currently going through our internal review process, and our support team will keep you updated as soon as the procedures are completed. Thank you for bearing with us.

Yes we do, via credit card and SEPA.

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