Just one last update,

to highlight just how disingenuous OP is:

Here is the email reply he sent  to us resolving this matter:

''I have filled a complaint against you on Askgambler and will do the same at any legal form, You have refunded me 25$ ok, How about thousands of users ? Who has claimed with thousands of USDs? How about their levels? Their rakbak ? their faucets? their referrals commissions?

The ToS is still live in your website still, I made a video of it. The other ToS are also not updated? Like I can cancel the deposte bonus after claiming it and I can have double money? No because the that ToS only benefit you and as long its benefits' you its ok for you.

As a result, I am requesting compensation in the amount of $5,000 USD to resolve this matter. ''


So, yes, no further responses will be filed regarding this, lol.

We have acknowledged your concern and addressed it personally, offering a refund that 1) we are not obliged to offer in this circumstance, 2) your concern wasn't even regarding the bonus directly, but a secondary effect you wish was still in play.

We thank you for highlighting it and also recognise we should be quicker in updating our information sources, you are saying this information was in the ToS but it was actually in an outdated faq page we haven't had a direct link to for many months (bit of a difference, no?)

Of course like all casinos, we reserve the right to amend any bonus offering we have at any time so that we can be flexible in responding to all eventualities, in this case, you even made it obvious why deposit bonus offering does not count towards levelling up any longer, as you used 20 dollars, and wagered it up too 1800 USD you said, an amount which can allow you to gain access to bonuses like our faucet and see a easy return of that 20 dollars via that offer. Since many players utilised the bonus with this in mind, it offered too much advantage towards the player vs the casino and was adjusted, something which is always a careful balance of being fair, but remaining profitable.

Throwing words like 'scam' so flippantly is why we don't generally bother engaging on this platform any longer, and I doubt I'll have anything more to say in this thread either.

Hi, Bobstone from Duckdice, live support here.

Sorry for not attending to this sooner, it went under our radar for a while. Our main BTT talk liaison has been preoccupied.

The issue is that OP says he was 'scammed' because he used our deposit bonus, believing it should contribute to his levelling up. Unfortunately, this was not the case; we had to remove it some time ago because it was leading to certain abuse mechanisms.

The issue on our side? We hadn't updated a FAQ section that we don't even have a link to on the main page anymore, as we are aware it is woefully out of date.

However, we recognise it's not ok to display out-of-date information, so we have refunded the original user 25 dollars (5 dollars more than their original deposit bonus claim) today.

Sorry, it took a while, but can we please recognise that this is an over-the-top response, a scam? My lord.


Hope, regardless, since the original amount has been refunded, can we consider this matter settled now?

Thanks,

Bobstone,
DuckDice Live Support

The games on tower.bet are mostly the same games you find on any other platform, with hundreds of popular titles that are provisioned by the same providers that tens of dozens of sites use.

We also operate our own in-house provably fair games https://tower.bet/fairness where you can verify that no rolls were tampered with on those games.

We have many big winners and many big losers as any casino day to day, and our sister project, www.duckdice.io has been operating for over 7 years, tower.bet project I believe is at least three years old now. We have no interest in scamming users via unfair games, it's much more profitable to run perfectly winnable games if luck so happens to be on the user side.

Unfortunately what we have is a user who's disgruntled with us, he has had plenty of withdraws with us however I do recognise overall he is in losses.

And I feel oddly funter6666 is listing the main important thing about gambling,  

''They entice you with the games, it's a way to get quick cash, but in the long run, the games are fixed
ALL OF THE GAMES''

Well, they are fixed, with a house edge and set RTP, not by any other mechanism, the longer you play any game with a house edge, the more likely you will lose in the end.

OP has been with us for a very long time, he's been given a series of additional bonuses etc he's not happy with and threatened to post on bitcointalk etc, and here we are, I do hope, rather than this pursuit, he can civilly discuss with us however most conversations have been less than.

Anyways,
With Best Wishes,
Bobstone
Tower.bet Live Support

I think the problem here is user data, Users can share their data at their own will, however, we have data from their correspondences, transaction history, deposits and withdraws etc. that we should not share unless specifically asked to share by the original poster.

There is actually even more confusion to this, as i can't verify with bitcointalk that this is indeed the same user at all, so we can certainly share tit for tat information e.g. on the same grounds, if user posts a screenshot of a transaction, we can post the link to the transaction and etc but no business on a public forum should be displaying the data of users without their explicit permission

hope that clears this part up

Bobstone,
DuckDice Live Support

OP has been paid, I can give public details at the permission of his original deposit transaction hash, and his withdrawal transaction hash demonstrating indeed the amounts have been returned, i can also show the correspondence we've had via mail where we asked him for a specific address, the address we have sent too.

Bobstone
DuckDice Live Support

OK, an update on the situation,

Some bad communication on our side internally, we believed this to of been solved already however it was mixed up with another case of abuse we were investigating thus my comments about multi-accounting in the previous post.

We have now paid OP his original deposit amount, his wins are still, unfortunately, forfeited as per our policies regarding people flagged for intentional sports abuse.

Apologies this really shouldn't have gone on for as long as this or required OP to post on bitcointalk for us to notice, we will investigate our procedures and make sure in future such a mix-up cannot happen again.

I will stress this is an extremely rare situation, our provider is very stringent in ensuring checks are fair and thorough.

Bobstone
DuckDice Live Support


 

Hi,

Thank you for getting in touch, in this circumstance what's occurred is OP has been identified for sports abuse by our sports provider, this might be arbitrage or other mechanisms. In most circumstances the identification is correct however we accept occasionally someone might be incorrectly identified.

Once flagged for sports abuse, we suspend the activities of the account and return any deposited amount, in some circumstances it might be the case that the has been using multiple accounts and has already withdrawn a lot in profit before the abuse was detected so already has had the deposit reimbursed.

I will investigate this matter and make sure everything is correct, I believe it's the case of the former, that OP had multiple accounts instigating sports abuse and has been reimbursed already but I will take it to the team and update here when I am sure everything has been resolved.

Bobstone,
DuckDice Live Support

Hi,

Unfortunately in this case OP was flagged by our sports provider for being a sports abuser; in such cases, we rely heavily on their expertise to detect and protect us from the various means that sports betting can be abused, e.g. arbitrage, live betting etc etc.

In this case, OP was identified as a risk, we have allowed him his initial deposit back e.g. not taken anything from him. So we have not scammed him in any shape or form.In the mean time, we are processing hundreds of withdraws every hour, of every hour of winners, losers, people recovering their money etc as we have done for the last 7 years now without any incident and in most cases instantly.

If OP is a genuine, not intending to abuse sort of user, then much sympathy but we have returned the original amounts, however, the sports provider we use has a lot of expertise in this matter and yes, as other posters highlighted cross-references their use on other platforms as well to help quickly identify problematic users.

There is no scam here, as we have absolutely returned your money.

Bobstone
Live Support for DuckDice and Tower.Bet

It is stated in our terms of service that you cannot deposit and withdraw without placing any bets, and people will get flagged on this basis for review and procedures like this one OP is experiencing.

a mandatory wager we've avoided for now as it's not very user-friendly, like what if you got very lucky on your first bet and etc, it would add a layer of frustration. however, i wouldn't rule it out for future features.

Bobstone
DuckDice Live Support

Before writing here OP had not been in touch with live support, he now has been and we opened re-submission for him to complete verification, which he has done now (up to level 2) after using appropriate channels for support.

to be clear OP also deposited and withdrew without gambling using fiat methods, in such cases we have to do our due diligence and comply with AML procedures.

at the moment his withdrawal is still in review, a finance admin will usually resolve these cases within 24-48 hours.

as a note to general posters, there seems to be a culture of jumping on the bandwagon at any issue, requests like KYC go through sumsub, a 3rd party provider that handles thousands of companies' KYC verifications, we cannot effect whether his documents are successfully recognized or not.

Bobstone
DuckDice Live Support

For you and the other enquirer.

Initially, my statement was made based on out-of-date information on the case, we had paid out just his initial deposit some time ago and declared his additional winnings forfeited as both the sports provider and we had clear evidence that he was using multiple accounts for arbitrage.

It was more of a goodwill gesture to close the case, though we have reasonable evidence that we were correct in our first action, we have also now improved our measures since that time to make what we believe he was doing a lot less possible.

Whether or not this is the appropriate action, the OP has his funds now, winnings as well as what he already had (his initial deposit returned).

PS. to the person doubting my claims of being able to talk on behalf of DuckDice, a little searching on the forum will hopefully clarify that i am indeed bobstone, a person who operates duckdices (and tower.bets) support and can probably sort out of my profile to be a bit more appropiate for times like this.

Hope that clears it up a little,
Bobstone
DuckDice Support

Just as a follow-up to this,

OP was suspected of arbitrage and was allowed to withdraw his initial deposit of 300 USDT trx which was successfully done months ago, he was also under suspicion of using multiple accounts on the platform thus he was not allowed to withdraw any additional profits from that suspected abuse. But to be clear his initial funds were successfully withdrawn.

It is very rare we would act in this way (even when it is well within our rights too), but if you remember a while back we came under a sustained campaign of abuses by multiple accounters using arbitrage betting, so we had to amend our measures to ensure it was a wasted venture for these type of users with no actual gambling intention

It would be helpful again if the community realize such posting like OP's are very rarely to be factual, nor had he attempted contact with us for months.

Bobstone,
DuckDice Live Support

Hey,

This is the same user who's consistently tried to rubbish our name for about 2-3 years you'll note many usernames, one of the latest ones was where he was pretending to be a high-roller who lost his account and is the guy behind mass spamming 1 star fake reviews on trustpilot.com for a very long time (we successfully get most of them removed so he moves onto other black mail attempts) --- his intention is too keep doing this for the purpose of blackmail so we pay him to stop it

all his screenshots are faked, I am not sure how to prove this exactly, if you have any ideas it would be welcome, perhaps if OP tells me the usernames he posted I can show a search for those names in my own screenshots in the support chat?

anyways, please don't pay this guy any notice, he routinely tries this

thanks,
bobstone live support duckdice

As part of their service, they have a risk management team which is quite an ordinary practice for many casinos to rely upon for flagging users

Bobstone
DuckDice Live Support

Hi,

We have been dealing with an unprecedented amount of arbitrage bettors this last week, your account was one which was flagged to us by our sports provider. It is taking a longer than usual time to process these as it was many however I do understand that 6 days is a long time to not have a response and I will try to expedite a response from the relevant department that handles such cases.

DuckDice has been in operation for a long time now and does not take ban actions, especially ban actions when the user has a balance lightly but I do understand that it is of course frustrating when money is at stake.

Bobstone
DuckDice Live Support

as per previous discussions, this user is definitively a scammer, just scroll back through the thread to see why and how he is achieving this --- he is using multiple BTT accounts as well to try to achieve this but thought it's worth highlighting as it can get lost in the mass of posts

Bobstone
Duckdice Live Support

Hi,

There was a temporary alteration that's now been lifted in response to a wave of abuses on our sports book, you should find that the odds are much more in line with what you would expect now. However, this is of course subject to being re-introduced as necessary. Thanks for your feedback though it is appreciated.


Bobstone
DuckDice Live Support

Hi,

We'll look into it but we actually use a sports book provider of course to handle the massive undertaking of setting odds, we have little to no control over that specifically, and as I understand when betting in live games sometimes very specific conditions might arise to odds and handicaps that are not that palatable to the player, we've had great success and many people feedbacking the opposite is true on our games as well so I think it is highly variable.

But thank you for your feedback we will certainly check it out to make sure everything is performing as it should

Bobstone
DuckDice.io and Tower.bet Live Support

Hi,

Well it's all listed on our site, you can find that we do have such fancy certificates, for example, https://cryptogambling.org/#verified-operators you will find us listed as a verified provably fair operator as per the cryptogambling.org standard

You will also find our gambling license there on the bottom of the page (of which you'd have to check for yourself as to the way the validation works)

We also had an outside team validate the randomity of outcomes https://duckdice.io/storage/downloads/RNG_Certificate_UK_Sabant_BV_ITL1902910_12Nov19.pdf of which you can check here

Mostly though you'll also note a strong and consistent user base of which we have many

As to the customer service side of things and the user's issue, I totally understand, it's just such cases are sensitive and only handled by certain members of the team, this segregation makes sense for many reasons however you are not wrong, it makes it difficult to convey the necessary information if it's outside of my area of expertise. Not an excuse for the longer than satisfactory wait or adequate information and I'll endeavor to communicate that we can do better in this area for future cases.



It is the case I am not even privy to individual cases in these sorts of circumstances, for the most part, it is handled outside of live support by dedicated members, and it's often tricky to provide proofs that I either don't personally have, so in some ways, all i have is generalized statements about our ordinary conduct which is usually of a good standard. Maybe it was better not to state anything until i had facts that i could share to the original user.

sometimes such cases are particularly sensitive and time consuming but i will endeavor to improve our communication process as previously stated


Bobstone
DuckDice Live Support