Thanks for your message — we completely agree that raising awareness is crucial. We’ve already done a lot of work compiling information, publishing articles, and sharing evidence about FreeWallet’s practices. At the same time, we strongly recommend filing official reports. These carry much more weight when trying to get platforms investigated or taken down. If you need help with the process, feel free to reach out to us at freewallet-report@tutanota.com — we can guide you on how to file effective complaints.

Has your issue been resolved? Freewallet is continuing their scamming activities with you and harassing you in various ways but not resolving the original complaint? Freewallet is a famous scammer who has scammed a lot of crypto users under the name of wallet. They will harass you so that you forget about your money and these scammers can take ownership of your funds. So I would tell you not to give up, promote them on different platforms so that more crypto users will be wary of these fake wallet traps.

It's sad that this wallet is going through such a brutal time. I'm very saddened to see the number of victims so high.

We are initiating another investigation into Freewallet.
New comprehensive complaints from victims have been prepared, and as soon as possible, we will make all the details public.
Stay tuned.

After a long wait, I received a reply from them. But in their reply, they have written such terms that it seems like they are not in the crypto world to do business, they consider themselves a bank! They claim to be working on issues like money laundering, illegal financial transactions, etc ! Basically, they are using these tags to freeze crypto users' funds.

Good to know that, mate.
I hope your case gets solved like some of those cases. Just be patient and continue to fight. But make sure you do not use bad words, call them scammers. Just make them believe that you don't think they are scammers, but you are seeing them as a legitimate business. As other members already said, calling them scammers in a public place won't help your case. They may ignore you if you start insulting them.

If you can get your funds back, don't forget about these scammers. Never use their service again. If you know anyone using their service, just tell them to stop using it. Good luck, mate.

If this is true, then it doesn't hurt to give yourself a tiny hope through it. I am just curious, on what platform did you contact this person, reddit? And how was he able to provide proof that his money was returned to him by this selective scammers.

That said, how is it possible that Freewallet still survives up until today, TBH, i expected the platform to be dead by now, because everyone should already know that they are scammers, and thus the platform would just die a natural death.

Some of these cases might just be them trying to save their nonexistent reputation ^{[I prefer not to trust if I can't confirm every single detail]}, but don't lose hope ^{[I hope you regain access to your account soon]}... If you know someone with a huge following, that might also work since they restored Elon's account within minutes/hours of him tweeting about it ^[source].

There's clearly a pattern: As soon as a significant amount is detected, their automated system flags it... Then they drag these cases for a long time until users give up recovering them ^{[previously mentioned by @ScamViruS]}.

Their support service is so bad that I haven't received a reply yet. If a customer has to wait a week for a reply, then their reputation and their intentions are clear again. In fact, whoever puts money in this wallet will have their money blocked and will be ignored with this kind of bad support. We have been speaking out against this scam wallet for a long time, they are still getting victims to scam. The large amount of funds you have kept in this wallet is your extra courage.

Are you sure that some of them were able to get their funds back? I don't remember seeing a single resolved case yet. Would you mind sharing some links to those cases where the users were able to get their funds back? If this is true, I would highly recommend that you not give up and try your best. The amount is not small at all. Also, as I said, I would expect you to come back here and update us about your case so it can help other victims to know what they should do to get their funds back.

I contacted their support about your issue, it's been almost 24 hours. But I still haven't received any reply from them. And this shows why they are still running this wallet, and what is their means of profit. This is a proven scam wallet, their wallet freezes the funds of the crypto users who use it under various pretexts, at some point those users give up on trying to recover the funds. It is sad that crypto users are still falling victim to this scam and losing their money.

why do you choose to use that particular wallet for storing your USDT? Online wallets are not safe!

Are you sure that some of them were able to get their funds back? I don't remember seeing a single resolved case yet. Would you mind sharing some links to those cases where the users were able to get their funds back? If this is true, I would highly recommend that you not give up and try your best. The amount is not small at all. Also, as I said, I would expect you to come back here and update us about your case so it can help other victims to know what they should do to get their funds back.

There was a while where their representative on the forum would occasionally assist in the processing of similarly stuck withdrawals - so long as a big enough reputational fuss was made about the situation - but they were booed away years ago and now no longer respond here at all.

This is, after all, the same wallet that wouldn't let Elon Musk withdrawal his own funds until they knew it was Elon.  

You can try tagging them on Twitter or replying to a tweet like this one:

https://x.com/freewalletorg/status/1776254867259978235

Notice how most of the replies are from victims. But freewallet is replying, even if its just lip service.

Worth trying. Just calmly explain your situation and ask them to look into it.


Edit: I just saw your Twitter thread... They may be scammers (most likely are) but I think calling them scammers in public won't help your situation. In any case, sorry for your loss.

Pretty poetic negative trust I left them 4 years ago...


amazing that they are still in operation.

It is unfortunate that you used a wallet that has had a lot of complaints about it. It is not new that they scam their customers' funds under various pretexts. Now if you contact them they will give you new excuses every day instead of providing any kind of solution. Do they now give you any reply or let you know if there is any progress on your complaint?

I can email them and see if they reply. I don't really expect much from them. But in the end, everyone has to keep trying.

If I am not wrong, I have seen dozens of scam accusations against the,m and all of them are basically similar. The users used their service before to transfer a small amount of crypto. As soon as they receive some big amount of funds, Freewallet freezes their account and ask for KYC and etc, etc. A lot of people even filed lawsuits against the,m and none of them came with an update.

So, I think either they did not received their funds, or they do not have any good news for the community so they didn't came back to inform us. If you file a lawsuit against them, make sure to update us here. We want to know the update of your case so it can help others as well.

Like Yobit, this is a scam wallet that refuses to die. We have numerous topics about Freewallet scamming their users; some go so far as to report this to the authorities, yet another topic arises.

I hate to say this, but you have zero chance of getting it. All I can say is to gather all your hard evidence, contact those who have been scammed, form a group to strengthen your case, present your case, and bring it to the attention of higher authorities.

I quickly went over your X thread and it didn't seem they've moved your funds, but at some point, they have to do it and that's when the following platforms might come in handy with tracking and intercepting their activities ^{[it's a long shot, but it's better than nothing]}:
^{Note: Some of them also collaborate with law enforcement agencies.}

• Chainalysis Crypto Investigation
• Elliptic Cross-chain Crypto Investigations
• CipherBlade Incident Investigations
• Crystal Crypto Investigation Services
• AMLBot Crypto Recovery and Blockchain Investigation

Concerning this "X post" of yours, it's worth noting that a lot of us have already tried reporting them to their registrar, but most of their staff are incompetent ^{[they've ignored almost all of my reports in the past few years about similar cases (unfortunately)]}.