It is unfortunate that you used a wallet that has had a lot of complaints about it. It is not new that they scam their customers' funds under various pretexts. Now if you contact them they will give you new excuses every day instead of providing any kind of solution. Do they now give you any reply or let you know if there is any progress on your complaint?

I can email them and see if they reply. I don't really expect much from them. But in the end, everyone has to keep trying.

If I am not wrong, I have seen dozens of scam accusations against the,m and all of them are basically similar. The users used their service before to transfer a small amount of crypto. As soon as they receive some big amount of funds, Freewallet freezes their account and ask for KYC and etc, etc. A lot of people even filed lawsuits against the,m and none of them came with an update.

So, I think either they did not received their funds, or they do not have any good news for the community so they didn't came back to inform us. If you file a lawsuit against them, make sure to update us here. We want to know the update of your case so it can help others as well.

Like Yobit, this is a scam wallet that refuses to die. We have numerous topics about Freewallet scamming their users; some go so far as to report this to the authorities, yet another topic arises.

I hate to say this, but you have zero chance of getting it. All I can say is to gather all your hard evidence, contact those who have been scammed, form a group to strengthen your case, present your case, and bring it to the attention of higher authorities.

I quickly went over your X thread and it didn't seem they've moved your funds, but at some point, they have to do it and that's when the following platforms might come in handy with tracking and intercepting their activities ^{[it's a long shot, but it's better than nothing]}:
^{Note: Some of them also collaborate with law enforcement agencies.}

• Chainalysis Crypto Investigation
• Elliptic Cross-chain Crypto Investigations
• CipherBlade Incident Investigations
• Crystal Crypto Investigation Services
• AMLBot Crypto Recovery and Blockchain Investigation

Concerning this "X post" of yours, it's worth noting that a lot of us have already tried reporting them to their registrar, but most of their staff are incompetent ^{[they've ignored almost all of my reports in the past few years about similar cases (unfortunately)]}.

unless you can make a post about this go viral on twitter or reddit exposing them for selectively scamming you (bad publicity isn't good for their scam business), your chances of getting your money back are close to zero.
your next best option is to lawyer up and have a lawyer communicate on your behalf, if they see you mean business, they might give your money back just to make you go away.

Out of everything, I am just curious: why have you stored such a big amount with Freewallet? Were there any extra facilities for storing your funds there? I don't want to hurt you, but I'm asking out of curiosity since the amount of $63K is big for me. I won't trust any exchange or web wallet with such an amount. I have learnt a lesson from Binance about storing funds in custodial wallets. The slogan not your key, not your coins, and this is the example. Hope others will take a lesson from you.

Unfortunately no one could help you. Because they don't care about their forum reputation, there are so many red tags on their official account, including flags. You can create sounds on their social media. Comment on their public post and make a post about their scam. So more people will see that, and they might notice your issues. Still, I don't expect a resolution, but you can try.

Your story is no different from the others. I could not part with that $63,000 USDT without doing proper research, even though I was already using the platform.
I hate to say this, but you have zero chance of recovering the amount. There were bigger amounts than yours.
I recommend this thread and collaborate with the guy to take down the platform, if you are interested to pursue your case

Petition to investigate Freewallet org scam

There are dozens people from different countries who send their reports. The USA and UK, China and Thailand, Russia and Brazil, Iran and France. I know there are several local investigations going on already so we have good opportunity to stop scammers

Out of curiosity, Why do you use such a wallet to keep your USDT, yet we do have over a dozen noncustodial wallets lying around?

Their reputation is not good, as reflected by their forum rep account. Look through the references - https://bitcointalk.org/index.php?action=trust;u=1177176

I encourage you to keep sending them messages in different platforms until they get your attention.