Are you willing to escalate this to Razer support directly? Or do you have other suggestions based on your experience with similar situations? I'd appreciate any guidance you could offer on how to proceed.

Thank you, holydarkness, for all your incredible help and support on this forum. Your help is invaluable to so many members here, myself included.

Exact same chain, they have ghosted me for a couple of weeks with no response. Both emails were the same and the content was everything they need from the start. THe subjects are the same,.

That is correct. I only sent 2 emails one with the original descrpition and the other with what I found in a thread. I also inlcuded the complaint email.

I still havent' gotten a single response though. The content is laregely the same descriibng my situation.

It seems like a recurring pattern with them, to avoid paying people. The more due diligence I do, the more scammy they appear to be.

I'm trying to resolve my issue now, I have a thread too. I've never had an account and I have 30k stuck.

GL resolving this, my friend. I'm sticking with Shuffle. Instant payments and 0 issues.

No, I found that outline from another thread. I've sent multiple emails, and the original was just the description. They never emailed me back—I was being proactive based on what I saw in another thread.

Since compliance has not responded, I want to escalate this, but I’m not sure how to proceed yet. I’m currently asking different people for input on the best way to move forward. Would you be willing follow up with them, and let me know what the next steps should be?

It makes no sense they haven't even ackowledged me in a couple of weeks...

Here is my email to:
compliance@rollbit.com,complaints@rollbit.com,legal@rollbit.com,razer@rollbit.com


Hello,

Email address associated with your Rollbit account: [REDACTED EMAIL]
Rollbit user ID: [REDACTED USERNAME]
Your name and address: [REDACTED NAME] [REDACTED ADDRESS]
Confirmation that you are willing to video KYC (via our third-party KYC provider, GetID) should this be required during the complaints procedure: I've already done all your KYC I have no issue with KC this is my only account.

Summary of the issue including supporting evidence where appropriate.
Your proposed resolution should your complaint be upheld.

I am writing about the $30,000 withdrawal hold on my account despite completing all required verification procedures. I have provided comprehensive documentation including government ID, proof of address, and all requested supporting materials as needed by your KYC protocols.

Let me be absolutely clear: I have only ONE Rollbit account - this account. Any evidence suggesting it is incorrect? Since creating my account, I have followed your Terms of Service and have won these funds through legit sports bets on your platform.

Your message implied dishonesty without providing any specific evidence or explanation. This places me in an impossible position where I'm being asked to address accusations without knowing what they entail. This violates basic principles of fairness in financial transactions.

I request:
- Immediate release of my $30,000 in winnings
- Specific details regarding what triggered this allegation
- An opportunity to address any actual concerns with tangible evidence

If there's been an internal error or misidentification, I need to know precisely what information led to this conclusion so I can definitively clear my name. These are legitimate winnings that I am legally entitled to withdraw.

I have always acted in good faith. Withholding rightfully earned funds without specific evidence or a clear path to resolution is unjustifiable. I expect a quick response with either my funds released or specific, actionable information to help you understand your concerns.

Thank you for taking the time to resolve this matter.

Sincerely,
[REDACTED NAME]

Here is the link: https://ibb.co/QFKKQQvD

Are you willing to escalate this to Razer support directly? Or do you have other suggestions based on your experience with similar situations? I'd appreciate any guidance you could offer on how to proceed.

Thank you, holydarkness, for all your incredible help and support on this forum. Your help is invaluable to so many members here, myself included.

Yes, I first emailed on April 21 which is 9 days ago. I've also included the complaints email as I've found in some threads here on subsequent emails. https://ibb.co/QFKKQQvDhttps://ibb.co/QFKKQQvD

I have not gotten a reply yet, so should I be concerned? How would you suggest escalating this?

This is disheartening, they're trying to do the exact same thing to me and I've never had another account either. It seems like this is a deliberate pattern to avoid paying out winners. We need to organize and do something about this predatory behavior.

This is disheartening, they're trying to do the exact same thing to me and I've never had another account either. It seems like this is a deliberate pattern to avoid paying out winners. We need to organize and do something about this predatory behavior.

Nope, I haven't gotten any sort of response from the compliance email and the live chat is now ghosting me.

I already completed 3 KYCs which included a video KYC and passed it all. I am fully KYC verified.

Razer was responding in the chat before but now has stopped completely. Can you help at all or contact him? I'm not letting 30k go.

It's now been over a week since I contacted Rollbit's compliance team, and I still haven't received any response or even an acknowledgment of my messages. This continued silence is extremely concerning.

I understand that investigations take time, but a simple "we're reviewing your case" email would go a long way. I've been a transparent customer who completed all KYC requirements - I just want access to my legitimate winnings.

I appreciate the advice from everyone here to be patient, but at what point is this delay unreasonable? I need these funds, and being completely in the dark...

I've been very patient, but there hasn't been any communication from them in almost a week. At least some affirmation that they're working on it would help, but honestly there's really nothing to "work on" - I've never had another account.

I appreciate that Razer assured you cases get looked into, but from my perspective, it's concerning to be completely in the dark about my own funds. A simple acknowledgment email or timeline would make a big difference. This waiting game with zero communication feels unprofessional when it involves a significant amount of money that I won legitimately.

Look, I get that patience is important, but it's been 48 hours since compliance said they'd email me back - complete silence. Not even a quick "we're working on it" message.

I wasn't bombarding chat support or anything. I just checked in a couple times when I hadn't heard anything. It's frustrating to be completely ghosted when trying to get basic updates.

Nice to hear Razer gave you that reassurance about cases being looked into. All I want is some actual communication about when I might expect access to my funds.

This looks like a complete and total scam now. They seem to do this to everyone on here that wins. Things have taken a turn for the worse. I can't even get help in the live chat anymore - as soon as I bring up my withdrawal issue, the reps either go silent or suddenly disconnect.

It's been days since the compliance team promised to email me back, and still nothing. Not even a "we're looking into it" courtesy message.

I've done everything by the book - sent in all my KYC docs, answered every question honestly, and I've only ever had this one account. Yet here I am, unable to access my own money with zero explanation.

Any suggestions on what my next steps should be? I won fair and square and just want what's rightfully mine.

Yeah so it's the exact same b/s, they've told me: "Unfortunately, we won't be able to continue here until you are ready to be honest with us." "As before, we cannot continue here until you list the other accounts that you've had on Rollbit."

I've responded saying: I cannot admit to having multiple accounts when this simply isn't true - I have only ever had one Rollbit account and I refuse to lie just to resolve this situation. Since I've provided you with the complete truth, how can we move forward constructively so I can access my rightfully earned funds?

Let's hope they do the same for me or compliance resolves this. I really didn't expect rollbit to do this. I can't admit to having multiple accounts when this is my first one.

What did you do to clear it up? It makes 0 sense. I'm being asked by Rollbit to admit to having multiple accounts when this simply isn't true. I have only ever had ONE Rollbit account and I refuse to lie just to resolve this situation. Since I've provided them with the complete truth, I don't understand how to move forward. This is my money that I won legitimately, and I deserve access to it.

Will wait to hear from the compliance team and then report back here, sounds good!


Thanks for replying. I want to be absolutely clear: I have never had another account with Rollbit. Not in the past, not through anyone else's device, not under any other identity - never. This is my one and only account.

I understand your suggestion to check all possibilities, but I've already thoroughly done this. I've never shared my devices with anyone who uses Rollbit, and I've never created an account under any other identity.

The frustrating part is that they're making an accusation without providing any evidence or specific information about what triggered their suspicion. If they have specific data points they're concerned about, I'd be happy to address them directly and provide any additional verification needed.

This feels like being asked to prove a negative - it's impossible to list accounts that don't exist or explain activity on devices I've never used. All I can do is affirm, as I've done repeatedly in my communications with them, that I have only ever had this one account.

Sent this email below to the compliance@rollbit.com email after browsing the forum and seeing others suggest that people do so:

Rollbit Compliance Team,

I am writing about the $30,000 withdrawal hold on my account despite completing all required verification procedures. I have completed all of your KYC protocols.

Let me be absolutely clear: I have only ONE Rollbit account - this account. Any evidence suggesting it is incorrect? Since creating my account, I have followed your Terms of Service and have won these funds through legit sports bets on your platform.

Your message implied dishonesty without providing any specific evidence or explanation. This places me in an impossible position where I'm being asked to address accusations without knowing what they entail. This violates basic principles of fairness in financial transactions.

I request:

Immediate release of my $30,000 in winnings

Specific details regarding what triggered this allegation

An opportunity to address any actual concerns with tangible evidence

If there's been an internal error or misidentification, I need to know precisely what information led to this conclusion so I can definitively clear my name. These are legitimate winnings that I am legally entitled to withdraw.

I have always acted in good faith. Withholding rightfully earned funds without specific evidence or a clear path to resolution is unjustifiable. I expect a quick response with either my funds released or specific, actionable information to help you understand your concerns.

Thank you for taking the time to resolve this matter.

Mentioning @Rollbit Razer and @holydarkness to look on this case further.