Thank you for this information. I have checked my email and found the message from August 29th. It is indeed marked as "read," but I honestly don't remember opening it or going through the process. It's possible I opened it by mistake without paying attention to the content.
​Could you please find out if it is possible for them to resend the message, or if I can use the same link I already have to upload the documents?

Got you, thanks

Any updates?

Still no news?

Oh, okay, I'll wait. Thank you.

Is there any news regarding my situation, holydarkness?

That's what I've got.
https://talkimg.com/image/USa3Q8

I have not received any answer yet (last time it took like 20h to get a reply from them) and, yeah, I removed screenshot from my previous post, thank you.

Just to let you know, I have sent the email to recovery@bcgame.com with the subject "Asking Re-KYC for Locked Account" as you instructed.

I've attached a screenshot of the sent email to this post. Thank you for the clear instructions on how to proceed.
https://talkimg.com/image/UHKQ35

I will absolutely continue to cooperate with you. Please let me know what you need from me, and I will do my best to provide it.

This makes me wonder, if you don't mind me asking: what is the current goal? Is there a possibility that my account can be restored and my funds retrieved, or is the process now primarily focused on finding out the reason for the block, with no hope of a positive outcome?

holydarkness, you are correct, I do not have access to my account anymore. However, I have found two email notifications from BC.Game that I believe confirm my KYC status.

The first email is dated July 30, 2024, which I suspect is a confirmation for the basic KYC. The second email, which arrived later on December 3, 2024, I believe is the confirmation for the advanced KYC.

I will attach links to the screenshots of these emails below (translated interface on 2nd and 3rd ss so you can read the date):
https://talkimg.com/image/UH7Odb
https://talkimg.com/image/UH7qlg (30.07.2024)
https://talkimg.com/image/UH7l6I (03.12.2024)

​Thank you so much for taking the time to look through all the screenshots. My apologies for the abundant amount of them; I just wanted to be as thorough and detailed as possible to help you and your contact fully understand the situation.

Thank you again.

I can confirm that I have completed the advanced KYC verification process there.
​And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.

Additionally, I just found something that I think might be very helpful. I have screenshots and receipts of deposits I made in January 2025, all from my name. This proves that I was actively and legitimately using the account right up until the block. If my account was compromised or had issues dating back to December, why did they continue to accept my deposits throughout January? This makes their claim illogical.

I am sending all these screenshots and receipts to you in their original form via PM.

Thank you again for all your help and for trying to piece this together.

I can confirm that I have completed the advanced KYC verification process there.
​And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.

My apologies for the delay in my response; I've been very busy with work over the past few days.

1. iPhone 12 Pro, PC
2. I used both my iPhone 12 Pro and my PC to access the account.
3. No, absolutely not. I am the sole user of my devices, and no one has ever used them to log into a different BC.Game account and play.
4. I created the account in 2023 and played there without any issues until January 2025. My last successful withdrawal was on December 3, 2024. The account was then blocked in January 2025 after I attempted to make a withdrawal of approximately $750. This was the first and only withdrawal attempt after my last successful one.

I am not looking to simply deny the facts; I am looking for the truth. I genuinely have no knowledge of any multi-accounting or a compromised account, and I want to understand what could have possibly triggered this verdict. My full intention is to get to the bottom of this, and I fully trust your judgment and your validation process.
​Please proceed. I am very grateful for your help with this.

https://talkimg.com/images/2025/07/25/UA0e12.png

This email I've received today from recovery mail of bcgame. As you can see, it's essentially a repetition of their previous vague claims, offering no new information, no evidence, and completely ignoring my direct questions regarding the alleged "multi-account" or specific details of a "breach." That's crazy that they CAN'T provide any direct information regarding MY account to ME. Please, for your own sake, do NOT play here. You risk ending up in precisely this kind of nightmare. You play, you win, you lose, but the moment you try to withdraw a sum larger than usual, your account is instantly locked. Then you're left waiting for half a year because their "support center" is an absolute disaster. You search for help on forums completely unrelated to BC.Game, and then, only through the incredible dedication of individuals like @holydarkness (to whom I am immensely grateful – this person has fundamentally changed how this situation is being addressed), you finally get some movement. Only to be told you're a "multi-accounter" – oh, how could I have forgotten my other accounts, what an idiot I must be! (accounts that, of course, DO NOT EXIST). And this struggle to get my own funds back has now been going on for, I repeat, HALF A YEAR. Learn from my terrible experience. Thank you.