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This email I've received today from recovery mail of bcgame. As you can see, it's essentially a repetition of their previous vague claims, offering no new information, no evidence, and completely ignoring my direct questions regarding the alleged "multi-account" or specific details of a "breach." That's crazy that they CAN'T provide any direct information regarding MY account to ME. Please, for your own sake, do NOT play here. You risk ending up in precisely this kind of nightmare. You play, you win, you lose, but the moment you try to withdraw a sum larger than usual, your account is instantly locked. Then you're left waiting for half a year because their "support center" is an absolute disaster. You search for help on forums completely unrelated to BC.Game, and then, only through the incredible dedication of individuals like @holydarkness (to whom I am immensely grateful – this person has fundamentally changed how this situation is being addressed), you finally get some movement. Only to be told you're a "multi-accounter" – oh, how could I have forgotten my other accounts, what an idiot I must be! (accounts that, of course, DO NOT EXIST). And this struggle to get my own funds back has now been going on for, I repeat, HALF A YEAR. Learn from my terrible experience. Thank you.

Thank you so much for this offer, holydarkness. Yes, please, I would absolutely want you to be my eyes and get them to explain further and provide that supporting evidence.

I am particularly eager to see any proof of "multi-account" usage when I definitively only have one single account with BC.Game. It's truly baffling.

Given all this, I'm starting to feel like my situation has reached a dead end. Do you think this means the money I won, which is currently held, will never be returned to me?

Thank you again for all your efforts.

Thank you so much for sharing your experience here. This pattern, with zero communication and no evidence, is deeply concerning and reinforces my fear that this is simply a tactic to withhold funds. It definitely makes me feel like my money has just been stolen, as you put it.

I must unequivocally state that I find these new accusations of "multi-account" to be completely baseless and utterly false. This is a grave and unfounded accusation. I have never operated more than one account with BC.Game, nor have I engaged in any activity that would constitute a "multi-account" violation.

Furthermore, regarding the "possible breach" and "unauthorized access" claim, you have still failed to provide any specific details or evidence, despite my repeated requests. Now you add "multi-account" without any substantiation. These are serious allegations that demand concrete proof and transparent explanation, not just vague statements.

My only action was a legitimate attempt to withdraw my own funds from my single, legitimate account. I have diligently provided all requested verification information multiple times, which should confirm my identity and legitimate ownership.

To simply declare the decision "final" without presenting a single piece of evidence to support these severe claims, while simultaneously holding my funds, is completely unacceptable and appears to be a clear attempt to avoid paying out legitimate winnings.

I demand that you provide immediate and specific evidence for both the alleged "possible breach" AND the "multi-account" claim. Without such evidence, your decision is arbitrary and constitutes a refusal to return my rightful funds.

Thanks for update. I was using my own device, an iPhone 12 Pro. No new devices were involved. I was at home, in my own apartment. I was not abroad. The only thing that might be considered a variable is the use of a VPN. My internet provider blocks access to the BC.Game website, so I've always used a VPN to access it. However, I've consistently used this VPN for all my activities on the site, and it has never caused any issues or alarms before.

I also want to add that I am currently in Ukraine and have not left the country since 2021. Due to the current full-scale war, a travel restriction is in place for males aged 18-60 (which applies to me), preventing departure from the country. I can provide any evidence that might help in resolving my problem.

Hello, @holydarkness, just wanted to ask if there are any updates regarding the situation with my account? No worries at all if it's still being worked on, just wanted to check.

Thank you for the update and the reassurance. I really appreciate you following up with your contact on compliance.

​Dear holydarkness,
​
​I wanted to provide an update regarding BC.Game's response. I finally received an email from them today (or yesterday, depending on when you received it).
​They stated that my account reactivation request has been declined because "your account has been flagged as compromised, meaning that unauthorized access has occurred." They mentioned this decision was made with my security in mind.
​I find this explanation quite perplexing. My only action leading up to the account block was a legitimate attempt to withdraw my own funds. I have no knowledge or indication of any unauthorized access. This is the first direct response I've received in six months, and it still doesn't offer any concrete solution for accessing my held funds or provide specific evidence of this alleged compromise.
​I've already asked them for specific details or evidence of this "unauthorized access" and a viable path forward to either reactivate my account or retrieve my funds.
​Thank you again for paging your contact and for your help in navigating this. I'll keep you updated on any further developments.

Thanks for the update. It's sunter2ou3s@gmail.com.

​It's quite strange that they can't find a ticket under my UID, as I specifically included my User ID in the subject line of my emails, and also mentioned it in the body of at least one other email.
​Hope this helps them locate my emails. Let me know if anything else is needed.

holydarkness, apologies for the oversight, but I just realized I forgot to include one crucial detail regarding my account's blocking.

My account became unavailable specifically after I attempted to withdraw funds in FIAT (UAH). If I recall correctly, I initiated the withdrawal before going to sleep, and by morning, I discovered that the funds had not arrived and my account was blocked.

Understood! Thank you for handling this. I'll be patient and await your update.

Hello Bitcointalk community,

I am writing to share a severe issue I'm experiencing with BC.Game casino and urgently seek advice from anyone who might have faced a similar situation or knows how to help.

For the past six months, my BC.Game account has been completely inaccessible. Every time I attempt to log in, I am immediately met with a pop-up message stating: "Your account is temporarily unavailable. Please contact our Customer Service team for assistance. support@bc.game". At the time this issue began, there was approximately $750 USD (around 31,505 UAH) in my account. These funds remain completely out of my reach.

Despite their own message directing me to customer service, all my attempts to resolve this have been met with silence. I have sent around 5 emails to their official support address, support@bc.game and recovery@bcgame.com, over this six-month period. I have not received a single human written response to any of them. I also tried contacting their support team on Discord, explaining my situation. However, I was informed that they do not handle account-related issues on Discord, which effectively leaves me with no viable direct communication channel. The only 'response' I ever received was one automated email from recovery@bcgame.com, asking me to fill out a 9-point form (requesting details like my nickname, phone, proof of deposit, device used, etc.). I diligently filled out and sent back all the requested information. Yet, there was no further follow-up from BC.Game, and, bewilderingly, the original automated email requesting this form has since disappeared from my inbox. Yesterday, I again attempted to send a message to recovery@bcgame.com, and once more, I received the same automated response containing the "Account Verification Form (BC.GAME)" with the necessary points to fill out. I have filled out this form again and sent it, but at this point, I have no faith they will actually reply, which is why I am creating this topic here. Furthermore, I filed a complaint on AskGamblers, which BC.Game completely ignored; as a result, after the set time limit for their response expired, the complaint was marked as "Unresolved" and subsequently closed.

After half a year, my account remains blocked, my funds are inaccessible, and BC.Game continues to provide no communication or explanation. This situation is unresolved and concerning.

What am I supposed to do in a situation like this? Has anyone else experienced such a complete lack of support from BC.Game? Are there any specific steps, contacts, or strategies you can recommend for resolving an account block and recovering funds when a casino simply ceases communication?

I have screenshots and evidence of my login attempts and the ignored emails, and I am prepared to provide these if needed to support my case.

Any advice or insights would be greatly appreciated. Please be cautious when dealing with BC.Game, as my experience indicates significant issues with customer support when problems arise.

Thank you for your time.